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Johannesburg Branch
Tel: 087 550 0888
Fax: 086 546 2251
Email:
jhb@eezi.co.za |
Pretoria Branch
Tel: 087 550 0888
Fax: 086 546 2251
Email: pta@eezi.co.za
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Cape Town Branch
Tel: 021 981 6900
Fax: 0865105352
Email: cpt@eezi.co.za
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NATIONAL CALL CENTRE
0861 456 666
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TERMS AND CONDITIONS For a brilliant, professional
and efficient
move.
EEZI MOVE the leader in furniture removal,
furniture transportation, household removal and office relocation is committed to prompt, efficient and friendly
service. The following terms and conditions will aid us in facilitating
a successful furniture removal and furniture transport service, household
removal and office move and relocation.
Please ensure that said terms and conditions
are strongly adhered to at all times.
- Inventory listed items:
- It is important to be meticulous in compiling your
inventory list. All items that require transportation must
be indicated on your inventory list.
- Please inform us of any changes on your
inventory
list in advance as it will ensure that the appropriate vehicle
and crew is reserved / sent / on hand to facilitate / oversee
your move efficiently.
- All changes must be made in writing and sent to us
via fax or E-mail.
- Only items indicated on your inventory list
will
be transported / moved.
- No negotiations regarding work not quoted for with
the crew / staff / workforce will be tolerated and if caught,
the crew will be dismissed.
- Changes on your inventory will have cost implications.
- All items must be of a nature that 2
men must be
able to carry and load it.
- Owner packed cartons with fragile items must be clearly
marked.
- Special wrapping of your valuables:
- This service comes highly recommended
for the protection
of your belongings. Please ask your consultant for more information.
- Accessibility:
- The accessibility of your premises is of utmost
importance.
- Please asses the accessibility of your premises and indicate
it clearly on the inventory list documents. This includes
height (trees & branches as well), width
and tonnage restrictions. Should you be a resident
in an estate or complex, please consult your body corporate
for help on accessibility.
- If any uncertainty arises about access to your premises,
please notify us prior to your move. A company representative
will assist you in analyzing your premises and make special
arrangements if necessary.
- Should the distance from our truck to your front door exceed
25 meters there will be cost implications, calculated
on the size of the load and the distance your goods should
be carried / shuttled.
- Please arrange for suitable parking for the removal
truck.
A shuttle vehicle booked, may only be cancelled 72 hours
prior to your move. Shuttle vehicles not utilized, on your
move, will be charged for.
- Eezi Move enter a clients premises and
conduct work as set out in agreement with the client solely on
client's liability.
- Arrival time:
- Please note that all times given are estimated times
of arrival and may vary between 2 - 3 hours. Your patience in this regard is highly appreciated.
- Transportation of your goods:
Please ensure that:
- All electrical and plumbing must be disconnected prior
to your move.
- All items must be properly packed by the time of
the move as no unpacked goods will be moved / handled / transported.
- All owner packed cartons must be properly sealed
with adhesive tape.
- Please ensure that all the items listed on your inventory
list are loaded by our team prior to the departure of the
vehicle as EEZI MOVE will not return for "forgotten
items".
- Please inspect the vehicle subsequent to the offloading
for goods which might have stayed behind.
- Seals are available at driver to have truck sealed between
addresses. Please insist on the usage hereof. (Not
available on open trucks.)
- Please complete our quality control
forms - this
will assist us in keeping our service up to standard.
- Pot plants:
- Small/Medium pot plants - must
be carried and loaded by 2 men. NO Large Pot Plants!!
- All leaves and branches must be
bound/tied by client
- Storage:
- Our storage facilities are clean and we have a
security guard on
duty 24 hours a day.
- We offer no insurance on goods in storage whatsoever. Should
you require insurance for goods in storage, please make arrangements
with your own insurance company.
- Goods in storage will be sold to defray costs on all storage
accounts in access of 120 days.
- Unless arranged prior to going to
storage, NO individual items will be removed from
storage until redelivery off ALL items. NO clients
allowed in Eezi Move Storage
- A general price increase of storage fees might occur
annually.
- No alcoholic beverages are to be served / handed to
our staff.
- Neither EEZI MOVE nor staff members will in any way
be held responsible for damages of any kind NOT covered by relevant
insurance.
- Payment: (We regret that we do
NOT accept cheques or cheque deposits)
- Cash - Prior to on loading to the driver. (Driver will have
invoice)
- Credit Card - (Master and Visa only) Min 1 day prior to
your move & during office hours (07:30 - 16:30).
No cheque deposits.
- Internet Transfer - (Proof of payment). No cheque deposits.
Min 1 day prior to your move & during office hours (07:30 -
16:30)
- All invoices must be settled prior to offloading - if not,
goods will be taken to storage and redelivered at a date &
time convenient for Eezi Move. NOTE that all storage and redelivery
costs will be charged.
- Cancellation / Postponements
- 72 Hours prior to your move -
Written notice of cancellations / postponements of a move
to our office
- Cancellation fee - 50%
- Postponement fee - 10%
- Long Distance Quotes
- All Part Load quotes confirmed is
subject to other confirmed loads on the same route.
- Should cancellations of other loads
occur, customers quoted and booked for Part Loads, must accept
the fact that dates and times may vary.
- Eezi Move does in no way guarantee
delivery times and dates on any Part Loads.
- Eezi Move offer FREE Storage in Cape
Town and Gauteng for any Part Load awaiting deliveries
- No refunds whatsoever on any Special
Wrapping not utilized - if ordered it will be used.
- Should any problem arise during the
course of your move, do not hesitate to contact our manager
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Gauteng - 072 4769 222
Cape Town - 082 789 5121
EEZI MOVE and staff would like to assure you of our best
attentions at all times.
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